Our official refund and return policy for all Our Products is as
follows:
1. LeadsMate AI / LeadsFynder will, at its discretion, allow for the refund or
replacement of any product within 30 days from the date of
purchase. For recurring billing products, refunds for no more than
one payment will be provided if requested within the standard 30
day return period. After 30 days all sales are final.
2. The customer may cancel their recurring billing subscription
products at any time.
3. If a customer requests a refund, the money for the requested
transaction is refunded back to the customer. If the refund is for
a recurring billing product, then the refund policy allows for the
most recent payment to be returned. A refund on a recurring
billing product will also result in a cancellation.
4. If customers request a cancellation for their recurring billing
product no future rebills will be charged to their account. Keep
in mind, a cancellation will not generate a refund - it will only
stop any future rebills.
5. When a customer reaches us by support ticket or email, our
first response will be to offer technical support for the product.
However, in some cases a product may be unsatisfactory to the
customer for reasons completely beyond our control in which case a
cancellation or a refund may be processed.
6. Please Note: Refunds can only be credited back to the account
used to make the original purchase. If the original account has
been closed, the purchase is not eligible for refund.
7. Customers requesting serial or repeated returns will be blocked
from making further purchases. Customers that violate the terms of
use of the product may have their right of return revoked.
8. Customers requesting a return within 30 days of purchase must
be approved by our customer service team if the customer provides
evidence that their case merits a return.
9. Support Extension for one-time users: If you purchased our
product for a one-time fee, as per our Terms of Services, we only
offer 12 months of support and updates. Any purchases of
additional support or support extension or upgrades are
non-refundable.
10. Refund Processing Time: Please note that refunds will take 3-4
business days to be processed and show up in your account. They
are usually processed on the same day as approved but can take up
to 3-4 business days.
11. There is no obligation to provide a refund in situations like
the following:
a. You have changed your mind about a product.
b. You bought a product by mistake.
c. You do not have sufficient expertise to use the product.
d. You ask for goodwill.
e. You have a personal emergency.
12. After 30 Days: There is no refund offered after the first 30
days.
13. You also understand and agree that once a refund is requested,
you are not permitted to exploit the product (Assets) in question,
and immediately upon receipt of a refund, all licenses to such
product files and underlying content are revoked, and you are not
authorized to use the product in any form or for any purpose
whatsoever. Thus asking for a refund but continuing to use
products purchased from us is the same thing as stealing and also
violates applicable intellectual property rights law.
14. No refunds or credits for partial months, quarters or years of
service will be refunded to a customer upon cancellation
Contact Us: Create a support ticket for your refund requests to
[email protected]
Please include the title as "Refund Request" in your ticket.